Customer Relations (CEDIA ELECTRONIC SYSTEMS TECHNICAL REFERENCE MANUAL Book 16)

A company’s approach to working with customers is a determining factor in predicting a company’s success. Customers should be at the center of all activities including decisions about quality, pricing, and product differentiation. On the surface, customer relations means keeping customers informed, handling complaints efficiently, and truly listening to what customers have to say. But on a deeper level, customer relations means being a customer-focused organization. This chapter provides

Read more ...